General
We know that making holiday and travel arrangements or booking hotels using the Internet is a new experience for many people, often approached with an understandable amount of caution. Adverse media reports about internet fraud and having to deal with a company based in a foreign country, understandably makes some people reluctant to proceed beyond just obtaining information. The nature of our business requires an often lengthy communication process to finalize arrangements.
In our experience, because you will be dealing directly with one of our English speaking Tourism Advisors a relationship of trust is established. Providing not just up to date information via an established network of internationally hosted web sites, but fast response and follow up to inquiries. These terms and conditions apply to all our services and can only be modified with prior agreement from us in writing.
Reservations
Upon receipt of a reservation request we check availability, make a provisional reservation, confirm the price and send details of our booking details and the payment options available. As soon as we receive the deposit, balance or full payment we confirm receipt, make firm reservations and confirm all other arrangements, including the dates when balance payments are due, if applicable. Full details of each payment option available will be set out clearly in our final booking confirmation, including any payment method discounts or service charges.
Privacy
Pursuant to art. 13 of Leg.Decr. no.196/2003, therefore, we communicate the following information: The data provided by you will be used in the performance of our booking services and to respond to requests of information.
Important information:
For international travel, US Passports must be valid 6 months beyond your travel dates. Check travel.state.gov for complete rules.
Payment Schedules
Unless stated otherwise in our quotation, the following standard payment schedule will apply:
Bookings made within 12 weeks of commencement date, payment with an initial deposit of 25% is required. The balance of 75% payable 6 weeks before the initial date.
Bookings made within 8 weeks of the commencement date, payment with an initial deposit of 50% is required. The balance is payable 4 weeks before the initial date. Payment is required in full than 5 weeks before the commencement date as for any last minute bookings. Discount may be available for payments made in full more than 12 weeks before commencement of the booking, details will be included with our quotation in the booking details and payment options section.
On Receipt of Full or Final Payment
Upon receipt of the full or final payment we will re-confirm all arrangements, send tickets, etickets or vouchers, provide address and contact details, telephone and fax numbers and all final information.
Payment Methods
Depending on your location and/or the amount of time between making the booking and the commencement date of the booking, any or all of the following payment options may be available. Full details of all payment options available will be included in the booking details section of our quotation.
Bank Transfer
This type of payment may be made in one of the following currencies: USD, EURO, GBP or AUD. This is a safe method of payment.may offer a discount for payments made this way, if applicable this will be included in the booking details section of our quotation.
Personal Cheque
Sent by post, this type of payment is only available in USD or EURO, cheques must be drawn on banks.
On Arrival
This option is only available for certain approved bookings where a deposit has been paid and the balance payment can be made at our office in Rome prior to commencement of the booking.
Credit Card
We accept payments by credit card ( AMEX, VISA & MASTERCARD ) for all bookings. Details of the credit card payment procedure will be included in the booking details section of our quotation. In certain circumstances we may need to verify the credit card before processing the transaction.
Responsibility
All products, services, prices and taxes displayed on our global network of locally hosted websites are subject to availability and change without notice by the operators and governments, and may be subject to currency fluctuations. Our Company act only as agents for the airlines, transportation companies, yacht companies and owners, hotel owners or contractors and other principals, and all tickets, exchange orders, vouchers and documents are issued subject to the conditions under which such transportation, accommodation and other contractors operate. Associated companies/agents reserve the right to alter or modify
itineraries, accommodation and transportation in any way necessary due to circumstances beyond their control.
Our Company shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness, or injury however or whosoever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier or conveyance used and operated by the transport companies and firms. The passage contract in use by the transportation companies shall constitute the sole contract between the transportation companies and firms and the purchaser of a tour and/or passengers. Any legal disputes shall be subject to the laws of Italy, under the jurisdiction of a Italian Court.
Cancellation Policy
We strongly recommend that travel insurance is obtained that includes adequate cancellation cover. If circumstances arise for any reason that require you to cancel all or part of the booking, notice must be sent in writing (by post, email or fax), including the reason for cancellation, to:
ITALY TRAVEL SPECIALIST Srl
Street: via Luigi Galvani 2 – Zip code: 50131 – City: FIRENZE (FI) Country: ITALY or email at info@italytravelspecialist.it – tel. +39 366 188 1266
Cancellation will be effective from the date and time we receive the written notice. We accept no responsibility for any costs or expenses incurred as a result of cancellations or disruption to ferry services caused by bad weather, mechanical breakdown, cessation of ferry options or any other reason beyond our control. In the event that a ferry is cancelled, your ticket is good for the next ferry (subject to availability). For any bookings made with other service providers, the cancellation policy of the relevant charter company or service provider will apply, details are available on request. In all cases we reserve the right to charge a reasonable amount to cover our administration and any other costs. Following confirmation that a charter flight is booked most charter flight companies operate a ‘no cancellation’ policy, any refund claims must be made directly with the charter flight company by the ticket holder.
For tours, individuals and groups:
Unless stated otherwise above or in our booking details the following cancellation charges will apply based on the total amount of the booking:
Up to 90 days before commencement of the booking from 0%.
90 to 60 days before commencement of the booking 25%.
60 to 31 days prior to departure. 50% of the land cost for entire group or individual
cancellations **
30 to 15 days prior to departure. 75% of the land cost for entire group or individual
cancellations **
14 days to the day of departure. 100% of the land cost for entire group and individual (no
shows).
** In addition to penalties that are imposed by other suppliers such as hotels, and
non refundable features etc.
Refunds
Unless by prior agreement refunds are made to the original payees account less any
cancellation or other charges that apply, as follows:
• Bank Transfer Refunds will be credited to the payees bank account in the same currency the
original payment was made.
• Cash Payment Made in foreign currency, refunds will be made in Euro at the current
published buying rate.
